Last Updated: 20/10/2026
This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, and the choices available to you when you use the NEUER website or purchase from us.
By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy, subject to applicable law.
1. Who We Are
This website is operated by Expo India, having its registered office at 56F, Block D, New Alipore, Kolkata-700053 (“NEUER”, “we”, “us” or “our”).
For questions relating to your personal information or this Privacy Policy, you may contact us at support@neuer.in or through the contact details provided below.
2. Information We Collect
We collect information that you provide to us directly, as well as certain information generated when you use our website.
Depending on how you interact with NEUER, this may include:
Information you provide to us
- Name
- Mobile number
- Email address
- Billing and delivery address
- Order and purchase details
- Payment-related information required to process your transaction
- Information provided when you contact our customer service team
- Information provided when you request a return or exchange
- Information you choose to provide when submitting a review, feedback or other content
Information collected automatically
When you browse our website, certain technical information may be collected automatically, including:
- IP address
- Browser and device information
- Operating system
- Pages visited and interactions with the website
- Approximate location derived from technical information
- Referral source
- Date, time and duration of your visit
- Other information collected through cookies and similar technologies
We use this information to operate, secure and improve our website and services.
3. How We Use Your Information
We use your personal information only for purposes that are reasonably necessary for operating our business and providing our services.
These purposes may include:
- processing and fulfilling your orders;
- processing payments;
- arranging delivery and tracking shipments;
- facilitating returns, refunds and exchanges;
- communicating with you about your orders;
- responding to customer-service requests;
- verifying and preventing potentially fraudulent or unauthorised transactions;
- maintaining and improving the website;
- understanding how customers use our website and products;
- analysing website performance and business activity;
- sending service-related communications;
- sending marketing communications where you have provided the necessary consent or where otherwise permitted by applicable law;
- conducting surveys, research or customer feedback activities;
- complying with applicable laws, regulations and lawful requests; and
- protecting the rights, property and security of NEUER, our customers and our business.
We will not use your personal information for purposes that are materially different from those communicated to you unless permitted or required by applicable law.
4. Marketing Communications
If you choose to receive marketing communications from NEUER, we may contact you through channels such as email, SMS, WhatsApp or other communication methods you have provided.
Marketing communications may include information about new collections, products, launches, offers or other updates from NEUER.
You may opt out of marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.
Opting out of marketing communications will not affect essential communications relating to your orders, transactions, returns, refunds or other services you have requested.
5. Cookies and Similar Technologies
We may use cookies and similar technologies to help our website function properly and to understand how visitors use it.
Cookies may be used for purposes including:
- keeping the website functional;
- remembering preferences;
- maintaining shopping-cart and checkout functionality;
- understanding website traffic and usage;
- measuring the effectiveness of our communications and marketing; and
- improving the website and customer experience.
Some cookies may be placed by third-party service providers that support our website, analytics, advertising or other services.
You may be able to control or disable cookies through your browser settings. Certain website features may not function properly if essential cookies are disabled.
Where required by applicable law, we will seek the necessary consent before using non-essential cookies or similar technologies.
6. Sharing Your Information
We do not sell your personal information as a standalone commercial asset.
We may share relevant personal information with trusted service providers where necessary to operate our business and provide services to you.
These may include:
- payment processors and payment gateways;
- courier and logistics partners;
- website hosting and technology providers;
- e-commerce and customer-support platforms;
- analytics and website-performance providers;
- marketing and communication service providers;
- fraud-prevention and security providers; and
- professional advisers, auditors or legal representatives where reasonably necessary.
These parties may process information only for the purposes for which it has been provided or as otherwise permitted by applicable law.
We may also disclose information where required to comply with applicable law, legal process, governmental requests or to protect the rights, safety or property of NEUER, our customers or others.
7. Payments
Payments made through the website may be processed by third-party payment service providers.
Where payment information is entered on a third-party payment interface, that information may be processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.
NEUER does not intend to store complete payment-card credentials where payment processing is handled by authorised third-party payment providers.
8. WhatsApp and Other Communication Channels
If you choose to contact NEUER through WhatsApp or another third-party communication platform, the information you provide through that platform may be processed by both NEUER and the relevant platform provider.
We may use such communications to assist with customer service, order-related queries, returns, exchanges and other requests.
You should review the privacy practices of the relevant third-party platform for information about how it processes your data.
9. Third-Party Services and Links
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, content or security of third-party websites or services.
We encourage you to review the privacy policy of any third-party service before providing your personal information to it.
10. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
Where we use third-party service providers to process information on our behalf, we seek to work with providers that maintain appropriate security measures for the services they provide.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- provide our products and services;
- complete transactions;
- maintain business and transaction records;
- resolve disputes;
- prevent fraud or misuse;
- comply with legal, accounting and regulatory obligations; or
- otherwise fulfil legitimate business or legal requirements.
When personal information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it in accordance with applicable law.
12. Your Rights and Choices
Subject to applicable law, you may have rights in relation to your personal information, including the right to:
- request information about the personal data we process about you;
- request correction of inaccurate or incomplete personal information;
- request deletion of personal information where applicable;
- withdraw consent where processing is based on consent;
- opt out of marketing communications;
- raise a grievance regarding the processing of your personal information; and
- exercise any other rights available to you under applicable data-protection laws.
Where you withdraw consent, this will not affect the lawfulness of processing carried out before the withdrawal.
Certain information may need to be retained where required by law or where there is a legitimate and lawful reason to do so.
13. How to Exercise Your Rights
To make a request relating to your personal information or to raise a privacy-related concern, please contact us at support@neuer.in
We may need to verify your identity before processing certain requests to ensure that personal information is not disclosed to or changed by an unauthorised person.
We will respond to requests within the time period required under applicable law.
14. Children's Privacy
Our website and products are intended for adults.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in a manner that is not permitted, please contact us so that we can take appropriate action.
15. International Data Transfers
Some of our service providers may process or store information outside India.
Where personal information is transferred or processed outside India, we will take such steps as may be required under applicable law.
16. Data Breaches
If we become aware of a personal data breach that requires notification under applicable law, we will take the steps required by law, including notifying affected individuals or relevant authorities where applicable.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this page periodically to stay informed about how we handle personal information.
18. Contact Us
If you have any questions, requests or concerns regarding this Privacy Policy or the way NEUER handles your personal information, please contact us at:
NEUER
Expo India
56F, Block D, New Alipore
Kolkata-700053
Email: support@neuer.in
Phone: +918420243224